Shipping & Delivery

UK Delivery

Milleneeon uses Royal Mail’s 1st Class Recorded service for most orders under 2kg. This is our standard service and is the default delivery option in the shopping cart. Royal Mail delivers 94% of our orders the next day but occasionally it may take 2-5 days, and in rare cases up to 15 working days. Our standard delivery days include Saturdays, but not Sundays. 
If we dispatch after 6 pm, parcels are usually picked up the morning after. At this point, unfortunately, no delivery address change can be made. In the case of express delivery, the next working day counts as the first day of delivery.

If your item is over 2kg, bulky, or large (over 60x40cm), we use FedEx UK couriers. They deliver the next business day and are a part of our standard service. 

UK non-mainland delivery is available for Royal Mail Recorded and Special Delivery, except in the case of large or bulky items that need a service other than Royal Mail standard recorded. If large or bulky pack to non-UK mainland destination, there may be a remote or over water surcharge in the shopping basket.

Adverse Weather Conditions

When there are adverse weather conditions, deliveries to some parts of the country can be affected. To minimize delays we work closely with both Royal Mail and FedEx. When your order is dispatched, we will inform you of which courier was used. Information and updates regarding delivery services can be found on Royal Mail and FedEx websites as well as local weather news.

International Fast Worldwide Shipping

Most international deliveries are with customers in 3 - 5 days. We use FedEx, DHL, UPS, TNT or similar service as our default international delivery option. We suggest this service as it includes detailed tracking and a guaranteed speedy delivery. This service can take as little as 2 days to major cities, or as long as 4 days on average, depending on the destination and its accessibility. Shipping costs and time can vary significantly for remote areas, where it may be necessary for us to pass on the remote area surcharge levied by the carrier. Delivery may attract local tax duty to pay which is administered by the local territory and is out of the hands of Milleneeon.

Customs Tax / Duty

Please be aware that if your Milleneeon order is to be delivered outside of the UK or EU, you may incur additional charges that are out of our control. This could be non-reclaimable custom tax as well as administration fees.